Woolworths Supermarkets
Woolworths Supermarkets (colloquially known in Australia as Woolies and more recently as Wokeworths) is an Australian chain of supermarkets and grocery stores owned by Woolworths Group. Founded in 1924, Woolworths today is Australia's biggest supermarket chain with a market share of 33% as of 2019.
Woolworths specialises in groceries (vegetables, fruit, meat, packaged foods, etc.), but also sells magazines, DVDs, health and beauty products, household products, pet and baby supplies, and stationery. As at June 2023, there were 995 Woolworths supermarkets and 90 Woolworths Metro convenience stores.[1] Woolworths Online (formerly HomeShop) is a click and collect, and home delivery service for Woolworths supermarkets.
Controversies
2020 Spam
In July 2020, Woolworths were found guilty of breaching spam laws in excess of 5 million times and failing to unsubscribe customers from their mailing lists when requested to do so. The Australian Communications & Media Authority (ACMA) found Woolworths had unlawfully spammed more than a million customers between October 2018 and July 2019.[55] The supermarket was found to have repeatedly ignored consumers who had tried to prevent receipt of marketing emails and had not attempted to improve, despite the AMCA notifying the company that they had received customer complaints. The company was fined $1,003,800.[55]
ACMA chairman Nerida O'Loughlin said of the violation:
"The spam rules have been in place for 17 years and Woolworths is a large and sophisticated organisation. The scale and prolonged nature of the non-compliance is inexcusable."
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